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Frequently Asked Questions

To help new customers get started with our service, we have compiled a list of FAQs that will help explain the basics, how to setup account registration and how to configure advanced features. You can either select from the category list or use the search field below to find an answer to your question.

If you are unable to find an answer, or need additional help, please call us on: 020 8050 5141

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FAQs Phone Numbers

How long will my number transfer take?

How long will my number transfer take?

Simple transfers where your provider releases your number speedily will usually take around 10 working days. Single lines transfer across at the lower end of this timescale & multi lines on the higher end. Please do make sure you upload your ID documents as quickly as possible & we will submit your transfer as fast as we can. You can also specify a future date for the completion of the transfer if you'd prefer (so long as it is 10 or more working days in advance)!

 

If you need any further help today, please don't hesitate to contact our friendly support team on 020 8050 5141 or by email!

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